Returns & Exchanges
Last updated July 2026
We want you to love your fragrance. If something isn't right, here's how we'll make it right.
Our promise
If your order arrives damaged, faulty, or incorrect, we'll replace it or refund it, no fuss. Just let us know within 7 days of delivery.
Eligibility
For hygiene and safety reasons, opened or used fragrances can only be returned if they are faulty or damaged.
Unopened items in their original, sealed packaging may be returned within 7 days of delivery for an exchange or store credit.
How to start a return
Email hello@signatureseriesfragrances.com with your order number and a short note (a photo helps for damaged items). We'll confirm the next steps within one business day.
Please don't send anything back before contacting us, we'll arrange the return with you first.
Refunds
Approved refunds are issued to your original payment method, or as store credit for cash-on-delivery orders. Please allow a few business days for the refund to appear.
Exchanges
Prefer a different scent? If your item is eligible, we'll help you swap it for another fragrance of equal value, or issue store credit toward your next signature.